Request a Refund

Asking us here is the fastest way to get your money back.

A dispute with your bank is decided by the bank, and that normally takes several weeks. Ask us here and we reply within 1–2 business days, with your refund on its way within 3–7 business days.

We have no problem refunding you. Nothing to explain, nothing to argue, and in most cases nothing to send back.

Your name

Email used on the order

Order number

Reason Choose one… I am not satisfied with the results It arrived damaged Wrong or missing item It took too long to arrive It never arrived I changed my mind Something else

Tell us what happened

Send my refund request

You have 60 days from delivery to ask, whether the product was used or not.

Prefer to write to us directly? support@basedeuro.com